Community and User Experience Lead

New York City / Remote
,
Full-time

As the Community and User Experience Lead at our tech company in New York, you will be responsible for building and maintaining a strong and engaged community of users around our product, as well as improving the overall user experience. You will work closely with the cross-functional team to understand user needs and develop strategies to address them, and will use your strong communication and problem-solving skills to effectively communicate with users and stakeholders. The ideal candidate will have a strong background in community management and user experience design.

Overview:

We are seeking a highly motivated and experienced Community and User Experience Lead to join our team in New York. As the Community and User Experience Lead, you will be responsible for building and maintaining a strong and engaged community of life long learners around our product, as well as improving the overall user experience. You will work closely with the cross-functional team, including product, marketing, and customer success, to understand user needs and pain points, and develop strategies to address them. The ideal candidate will have a strong background in community management and user experience design, as well as excellent communication and problem-solving skills.

Responsibilities:

  • Build and maintain a strong and engaged community of users around our product, including managing social media channels, organizing events and meetups, and facilitating online discussions
  • Understand user needs and pain points through various research methods, including user interviews, surveys, and focus groups
  • Develop strategies to address user needs and improve the overall user experience, including identifying areas for product improvement and collaborating with the product team to implement changes
  • Collaborate with the cross-functional team, including product, marketing, and customer success, to ensure that the user experience is consistent and aligned with the company's goals and values
  • Analyze and report on community and user experience metrics to inform decision-making and identify areas for improvement
  • Develop and deliver presentations and proposals to internal and external stakeholders, including outlining the user experience strategy and proposed changes

Requirements:

  • Proven experience in community management and user experience design, with a track record of building and maintaining engaged communities
  • Strong communication and problem-solving skills, with the ability to effectively communicate with users and stakeholders and identify creative solutions to complex challenges
  • Experience conducting user research and analyzing data to inform decision-making
  • Ability to work collaboratively with cross-functional teams and effectively manage multiple projects
  • Proficiency in design tools such as Canva or Figma is a plus

We are an equal opportunity employer and welcome applications from all qualified candidates. If you meet the above requirements and are interested in joining our team, please submit your resume and explain why you are the best fit for this role.